Privacy Policy

Privacy Policy

Last Updated: 2 September 2026

1. Introduction

Synergy Guards UK (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, share, and safeguard personal data obtained through our services, website, and other interactions with you. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Contact Details of the Data Protection Officer (DPO)

Name: David Bolarin

Email: contactus@synergyguards.co.uk

3. Information We Collect

We may collect and process the following categories of personal information:

  • Identification and contact details (name, address, phone number, email)
  • Biographical information for vetting, background checks, and security clearances
  • Surveillance data (CCTV footage, security camera recordings)
  • Access logs and records of interactions with our systems
  • Employment related information for staff and contractors
  • Payment information for billing and transactions
  • Information required for fraud prevention, identity verification, and compliance checks

4. Source of Personal Data

We may obtain personal data from:

  • You directly
  • Employers or clients when you apply for a role or are considered for an opportunity
  • Referees (where relevant and permitted
  • Publicly available sources (professional networking sites, business websites, public records)
  • Credit reference agencies (CRAs) for consumer credit, identity, or affordability checks
  • Third‑party service providers supporting recruitment, screening, and compliance processes

5. Legal Basis for Processing Personal Data

We process personal data in accordance with UK GDPR and rely on the following lawful bases:

  • Performance of a contract – to deliver services or meet contractual obligations, including obligations involving TransUnion
  • Name:Legitimate interests – for purposes such as system security, fraud prevention, risk management, audit, compliance, and protecting TransUnion data
  • Consent – where required by law, with the ability to withdraw consent at any time
  • Managing personnel, contractors, and operational deployment
Our Legitimate Interests

Our legitimate interests include:

  • Operating our business efficiently
  • Fulfilling contractual obligations
  • Ensuring system and data security
  • Preventing fraud
  • Supporting audit and compliance activities
  • Protecting TransUnion data

We conduct assessments to ensure these interests do not override the rights and freedoms of individuals.

6. How We Use Your Information

We use personal information for the following purposes:

  • Delivering contracted security services and monitoring
  • Responding to enquiries and service requests
  • Conducting vetting, background checks, and security assessments
  • Managing personnel, contractors, and operational deployment
  • Processing payments and managing billing
  • Maintaining and improving our systems, technology, and service delivery
  • Meeting legal, regulatory, and contractual obligations
  • Preventing fraud, safeguarding assets, and ensuring site safety

7. Credit Reference and Affordability Checks

To help us assess applications, prevent fraud, and meet our legal and regulatory obligations, we may obtain information about you from credit reference agencies (CRAs).

We obtain this information via Creditsafe, which uses its data partner TransUnion to supply consumer credit and identity data.

  • Creditsafe Business Solutions Limited is authorised and regulated by the Financial Conduct Authority FCA Firm Reference Number: 742313
  • TransUnion International UK Limited is authorised and regulated by the Financial Conduct Authority FCA Firm Reference Number: 737740

The information we receive may include data relating to your identity, credit commitments, payment history, and public record information. This data is used solely for legitimate business purposes, including creditworthiness assessment, identity verification, and fraud prevention, in accordance with applicable data protection laws

Further information about how Creditsafe and TransUnion process your personal data can be found in their respective privacy notices:

  • Creditsafe Transparency Notice: Transparency Notice | Customers & Suppliers
  • TransUnion Bureau Privacy Notice: https://www.transunion.co.uk/legal/privacy-centre/pc-bureau (transunion.co.uk in Bing)

8. Information Sharing

We may share personal information under the following circumstances:

  • With employees, vetted contractors, and trusted partners involved in delivering our services
  • With Creditsafe and TransUnion for identity, fraud, and credit related checks
  • To comply with legal obligations, regulatory requirements, or court orders
  • To protect our rights, safety, property, or the safety of others
  • With law enforcement or regulatory bodies where required
  • In connection with a merger, acquisition, or business transfer

We do not sell personal data.

9. International Data Transfers

We do not transfer, store, or process personal data outside of the United Kingdom. All personal data is handled exclusively within the UK and is not accessed by individuals or third‑party providers located outside the UK. No international transfer safeguards are required.

10. Data Retention

We retain personal data only for as long as necessary to fulfil its purpose and meet legal or regulatory obligations..

Data used for credit reference or affordability checks is retained only for as long as required and then securely deleted.

11. Security Measures

We implement robust technical and organisational measures to protect personal information, including:

  • Encryption of data in transit and at rest
  • Role based access controls
  • Secure systems and infrastructure
  • Regular audits and monitoring
  • Staff training on data protection and security
  • Incident response procedures

12. Automated Decision‑Making and Profiling

We may use automated tools to support processes such as risk assessment, fraud prevention, affordability checks, identity verification, or record management. These tools may generate indicators or recommendations, but we do not make decisions with legal or significant effects solely based on automated processing. Human review is always involved.

13. Provision of Personal Data

Is providing personal data mandatory?

The provision of certain personal data is contractual and, in some cases, required to meet legal and regulatory obligations.

Personal data is required to:

  • Enter into and perform contracts
  • Process orders, manage accounts, and deliver services
  • Verify identity and prevent fraud
  • Comply with legal, regulatory, accounting, and tax obligations
Consequences of not providing personal data

If you choose not to provide requested personal data:

  • We may be unable to enter into a contract
  • We may be unable to fulfil orders or provide services
  • We may be unable to conduct verification, compliance, or fraud checks
  • Services may be delayed, restricted, or declined

For optional purposes such as marketing, providing data is not mandatory and consent may be withdrawn at any time.

14. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data (Subject Access Request)
  • Request correction of inaccurate information
  • Request deletion where legally permissible
  • Request restriction or object to certain processing
  • Request data portability
  • Withdraw consent (where applicable)
  • Raise concerns with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us using the details below.

15. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse website usage, and improve functionality. You may adjust your browser settings to manage or disable cookies.

16. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing personal information..

17. Contact Us

If you have any questions or wish to exercise your data protection rights, please contact:

Email: contactus@synergyguards.co.uk Telephone: 0208 953 5414

Policy Updates

We may update this Privacy Policy periodically to reflect changes in legislation, regulatory requirements, or our operational practices. The latest version will always be available upon request:

Testimonials

We found Synergy Guards UK to be a top notch quality team, delivering fantastic services at a very competitive price. We always look forward to working with David and his team.

Surveying Manager From Barnes Construction

Synergy Guards have a delightful team who look after us from beginning to end. We always call on them and they have never let us down. We have them on speed redial!

Sam Smith From Bouygues UK

One of the best security firms around, no doubt. Whenever I need security, David is first on my list.

Meghan Williams From Bam Construction

We had a string of emergencies and needed urgent security within the space of an hour. I called Synergy Guards and they took care of us. I won't hesitate to recommend them.

Gavin Thurgood From Barnes Construction

Our premises are more secure than ever since we started working with Synergy Guards. The levels of theft and vandalism have dropped to zero, it's the best investment we've made this year. Thank you David.

Alina Pavalski From SISK Group

Security is always a concern on an ongoing site. With Synergy Guards at hand, we always have peace of mind. They are our preferred choice for site security.

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Synergy Guards UK Ltd holds SIA approved contractor status for the provision of Security Guarding Services.

Speak to an Expert
0208 207 2344
0208 953 5414